The operational command center
for supply chain disruptions.
Nolij detects disruptions, coordinates operational teams, routes escalations, and executes mitigation workflows across planning, logistics, procurement, ERP, and communication systems.
Designed for high-impact operational exceptions across modern supply chains.
Exception coverage
Shipment lifecycle exceptions
Resolution approach
Managed decision workflows
Execution
SOP-driven, HITL-gated
What breaks
Supply chains break in exceptions.
Dashboards show delays. Planning systems model scenarios. But when a disruption hits, teams still coordinate through email, meetings, spreadsheets, and Slack.
Carrier capacity shortfall on the Shanghai–LA lane — teams scramble to coordinate by email and spreadsheet.
Carrier can't confirm volume — no one knows which alternative has capacity or what departure dates are available.
Demand spike hits S&OP — planners manually assess customer impact across three disconnected systems.
Customs hold exceeds threshold — escalation path unclear, documentation scattered across inboxes.
Disruption context lives in ERP, TMS, email, and Slack — no operational picture, no clear resolution path.
Every disruption starts from scratch — no institutional memory, no audit trail, no learning loop.
Carrier capacity shortfalls. Shipment delays. Supplier disruptions. Demand spikes. Customs holds. Inventory constraints. S&OP exceptions.
Nolij turns every disruption into a managed decision workflow.
Command center loop
Every supply chain disruption becomes a managed decision workflow.
Not a monitoring tool. Not a dashboard. A command center that coordinates disruption response end-to-end.
Detect
Monitors for high-impact disruptions — capacity shortfalls, shipment delays, supplier failures, demand spikes, and customs exceptions.
Investigate
Assembles disruption context — carrier capacity, affected orders, revenue at risk, and customer impact — from ERP, TMS, and logistics systems.
Coordinate
Runs a shared resolution session across Supply Planning, Demand Planning, Logistics, and Procurement simultaneously.
Escalate
Routes the mitigation plan to the right decision-makers via Slack or Teams — with full impact context and approval actions.
Execute
Executes the approved mitigation — updates ERP, confirms with carriers, notifies stakeholders, logs every action taken.
Learn
Every disruption, escalation, decision, and resolution is captured as operational memory — informing every future response.
Example workflow · Ocean-lane disruption
From detected exception to executed resolution.
A carrier capacity shortfall triggers a coordinated, multi-team response — investigated, negotiated, approved, and executed within a single managed workflow.
See a live walkthroughCarrier capacity shortfall detected
Nolij identifies that confirmed capacity is below booked volume on the Shanghai–Los Angeles lane.
Supply team investigates carrier alternatives
Supply planning agents identify alternative carriers and available capacity across the affected lane or adjacent lanes.
Demand team assesses impact
Demand planning agents pull affected customer orders, rank by tier and delivery deadline, and calculate revenue at risk and SLA exposure.
Logistics team investigates routes
Logistics agents investigate alternate routes, departure dates, and carriers — evaluating transit time, cost delta, and availability for each option.
Teams converge on a mitigation plan
Supply, demand, and logistics teams evaluate carrier options against order priorities and revenue exposure, converging on a combined resolution plan.
Leader approves — system executes
Mitigation plan routes to the supply manager for approval. On sign-off, Nolij executes — rebooking, stakeholder notifications, and a full resolution log.
Operational visibility
Nolij surfaces what matters during a disruption.
Revenue at risk. Affected orders. Critical customers. Carrier options. Cost delta. Approval status. Every dimension of the disruption — assembled before any human reviews it.
Revenue at risk
$2.4M
47 affected orders
Critical customers
8
Band-A, SLA at risk
Carrier delay
+14 days
Original departure date
Alternate route ETA
+3 days
Via alternate carrier
Cost delta
+$180K
Alternate carrier premium
Approval status
Pending
Supply Manager — Slack
Before any human reviews it
By the time the supply manager opens the Slack approval request, Nolij has already assembled the full disruption picture — revenue impact, customer priority rankings, carrier alternatives, route options, and a recommended mitigation path.
Multi-team coordination
Every team. One resolution session.
Each team investigates its part of the disruption, shares findings, evaluates tradeoffs, and converges on a resolution plan — simultaneously, not sequentially.
Supply Planning
Identifies alternative carriers and available capacity. Evaluates cost delta, lead time impact, and carrier reliability across the affected lane.
Demand Planning
Assesses affected customer orders, calculates revenue at risk, and ranks order priority by customer tier and delivery deadline.
Logistics
Investigates alternate routes, departure dates, and transit time options. Proposes alternative solutions with cost and delay tradeoffs.
Procurement
Coordinates sourcing changes when required. Evaluates supplier and carrier options against procurement policy and existing agreements.
Finance
Reviews cost impact of proposed mitigation options and approves actions that exceed configured cost thresholds.
Operations Leadership
Receives full impact assessment and ranked mitigation options via Slack or Teams. Approves the resolution plan before any execution.
No more coordination over email and spreadsheets. Every team, every proposal, and every decision lives in a single managed resolution session — with a full audit trail.
SOP-driven execution
Operational procedures as configuration, not code.
Define escalation paths, action chains, approval gates, severity tiers, and required tools through configuration. When a disruption hits, Nolij executes the right SOP. No engineering changes required.
Exception taxonomy
Every disruption type has a defined response path: exception classification, severity level, bound teams, escalation tiers, and required approval gates — all in configuration.
Graduated escalation tiers
Responses scale automatically with severity. A carrier capacity warning at T−3 weeks triggers a different SOP than a critical shortfall at T−1 week.
Configuration-driven SOPs
Action chains, HITL gates, escalation rules, and execution steps are defined in configuration. Teams update operational procedures without engineering changes.
Threshold resolution hierarchy
Thresholds resolve dynamically — lane-specific values override customer band defaults, which override global defaults. No hardcoded business rules.
Human-in-the-loop trust
Controlled execution. Complete visibility.
High-stakes supply chain decisions require human judgment. Nolij ensures every critical mitigation action has an approval gate, a stakeholder notification, and a complete audit record.
Human-in-the-loop approval
Critical mitigation actions pause for leader approval via Slack or Teams — full impact context, mitigation options, and one-click decision. No uncontrolled autonomous execution.
Full audit trail
Every disruption, escalation, approval, communication, and execution step is logged with timestamp, actor, and rationale.
Role-based approval gates
HITL requirements are configurable per exception type, severity level, and escalation tier — without code changes. The right person approves the right decision.
Deploys in your cloud
Single-tenant or customer-cloud deployment options available. Your supply chain data stays in your environment.
Connects to your operational systems
Designed to integrate with ERP, TMS, logistics providers, and communication tools via secure APIs. No replacement required.
SOC2-ready architecture
Designed for enterprise security reviews from day one. RBAC, SSO-ready, and API-first.
Enterprise systems
Works across your existing enterprise stack.
Nolij is designed to integrate with your existing operational systems — without replacing them. Operational teams work across supply, demand, logistics, and communication systems simultaneously.
Connects to operational systems including SAP, Oracle, TMS, Snowflake, and logistics providers via secure integrations.
Enterprise systems
- SAP / ERP
- TMS
- Snowflake
- Logistics providers
- Slack / Teams
Agent teams
- Exception Handler
- Supply Planning Team
- Demand Planning Team
- Logistics Team
Human-in-the-loop approval gates
Outcomes
- ERP writeback
- HITL escalation
- Stakeholder notifications
- Audit trail
- Resolution summary
↺ Learning loop
Operational memory
Every disruption becomes operational memory.
Every escalation, decision, approval, mitigation action, and outcome is captured — so future disruptions can be resolved faster, with full context already loaded.
- Complete audit trail for every action and human decision
- Resolution summaries generated automatically on completion
- Institutional knowledge captured — not lost in email threads
Exception resolution log
Detected
ORIGIN_CARRIER_CAPACITY_SHORTFALL — Shanghai–Los Angeles, week 22
Coordinated
Supply + Demand + Logistics teams initiated resolution session
Escalated
Mitigation plan routed to Supply Manager for approval
Approved
Alternative carrier selected — 3-day delay accepted for band-b customers
Executed
ERP updated, affected customers notified, carrier confirmed
Append-only log — every outcome indexed for future exceptions.
Resolve the next supply chain exception before it becomes a business failure.
Start with one disruption workflow. Expand across planning, logistics, procurement, and operations.
Keep your ERP, TMS, and logistics systems. Add the command center that coordinates the operational work around them.