The operational command center
for supply chain exceptions.
Nolij detects disruptions, coordinates operational teams, routes escalations, and executes workflows across planning, logistics, procurement, ERP, and communication systems.
Exception coverage
Full shipment lifecycle
Resolution approach
Managed decision workflows
Execution
SOP-driven, HITL-gated
What breaks
Supply chains don't fail because data is missing.
They fail because teams cannot investigate, coordinate, decide, and execute fast enough.
Carrier capacity shortfall detected — teams coordinate by email and spreadsheet.
Supplier can't confirm — no one knows which alternative has capacity or what the SLA allows.
Demand spike hits the S&OP — planners scramble to assess customer impact manually.
Customs hold exceeds threshold — escalation path unclear, documentation scattered.
Context lives across ERP, TMS, email, and Slack — no single operational picture.
Every similar exception starts from scratch — no institutional memory, no audit trail.
Shipment delays. Supplier disruptions. Carrier capacity shortfalls. Demand spikes. Customs holds. S&OP exceptions.
Nolij turns them into managed workflows.
Command center loop
Every supply chain exception becomes a managed decision workflow.
Not a monitoring tool. Not a dashboard. A command center that closes exceptions end-to-end.
Detect
Nolij monitors for exceptions across the full shipment lifecycle — onboarding through customs.
Investigate
Pulls supplier data, carrier capacity, customer orders, and impact context from ERP and logistics systems.
Coordinate
Runs a shared resolution session across supply planning, demand planning, and logistics teams simultaneously.
Escalate
Routes to the right decision-makers via Slack or Teams — with full context and action buttons.
Execute
Executes the approved mitigation — updates ERP, notifies stakeholders, logs every action taken.
Learn
Every disruption, escalation, and resolution becomes part of the organization's operational memory.
Example workflow · Ocean-lane disruption
From detected exception to executed resolution.
A carrier capacity shortfall triggers a coordinated, multi-team response — investigated, negotiated, approved, and executed within a single managed workflow.
See a live walkthroughCarrier capacity shortfall detected
Nolij identifies that confirmed capacity is below booked volume on the Shanghai–Los Angeles lane.
Supply team investigates alternatives
Supply planning agents query ERP for alternative suppliers — evaluating capacity, lead time, and cost delta.
Demand team assesses impact
Demand planning agents pull affected customer orders, rank by tier and delivery deadline, and calculate revenue exposure.
Logistics team investigates routes
Logistics agents query the TMS for alternative carriers and routes — transit time, cost delta, and availability.
Teams coordinate a resolution plan
Supply, demand, and logistics teams negotiate a combined plan within a shared collaboration session.
Leader approves — system executes
Mitigation routes for human approval. On approval, Nolij executes, notifies stakeholders, and logs the full resolution.
Multi-team coordination
Nolij coordinates across every team involved in the resolution.
Supply chain exceptions cross organizational boundaries. Nolij runs a shared collaboration session across all teams simultaneously — no handoffs, no delays.
Supply Planning
Investigates alternative suppliers, evaluates capacity and lead times, and proposes sourcing changes.
Demand Planning
Assesses customer order impact, prioritizes critical deliveries, and shares impact assessments with other teams.
Logistics
Investigates alternative routes, carrier availability, and transit times across transportation options.
Finance
Evaluates cost implications of proposed alternatives and approves cost delta thresholds.
Operations Leadership
Receives escalations with full context and approves mitigation plans when human judgment is required.
No more coordination over email and Slack. Every team, every proposal, and every decision lives in a single managed resolution session.
SOP-driven execution
Operational procedures are configuration — not code.
Teams define escalation logic, action chains, approval gates, and required tools through configuration. The system executes. No engineering changes required to update how an exception is handled.
Configuration-driven procedures
Operational procedures are defined in configuration — not hardcoded in agent logic. Teams update escalation paths, approval gates, and action chains without redeployment.
Exception taxonomy
Every exception type across the shipment lifecycle has a defined response path: which agents are bound, which thresholds apply, which humans are notified.
Threshold resolution hierarchy
Thresholds resolve dynamically — lane-specific values override customer band defaults, which override global defaults. No hardcoded rules.
Agent binding
Each exception type maps to one or more agent teams. Add, update, or remove bindings through configuration — no code changes required.
Human-in-the-loop trust
Controlled execution. Complete visibility.
High-stakes supply chain decisions require human judgment. Nolij ensures every critical action has an approval gate — and a complete audit record.
Human-in-the-loop approval
Critical mitigation actions pause for leader approval. No autonomous execution of high-stakes decisions without a human gate.
Full audit trail
Every disruption, escalation, approval, communication, and execution step is logged with timestamp and rationale.
Configurable approval gates
HITL requirements are configurable per agent, team, exception type, and severity — without code changes.
Deploys in your cloud
Single-tenant or your cloud environment. No multi-tenant data commingling. Your supply chain data stays yours.
Enterprise system integrations
Connects to ERP, TMS, logistics providers, and communication tools via secure APIs. No replacement required.
SOC2-ready architecture
Designed for enterprise security reviews from day one. RBAC, SSO-ready, and API-first.
Enterprise systems
Works across your existing enterprise stack.
Nolij connects to your enterprise systems — without replacing them. Purpose-built agent teams operate across supply, demand, logistics, and communication systems.
Works around enterprise systems including SAP, Oracle, TMS, Snowflake, and logistics providers via secure integrations.
Enterprise systems
- SAP / ERP
- TMS
- Snowflake
- Logistics providers
- Slack / Teams
Agent teams
- Exception Handler
- Supply Planning Team
- Demand Planning Team
- Logistics Team
Human-in-the-loop approval gates
Outcomes
- ERP writeback
- HITL escalation
- Stakeholder notifications
- Audit trail
- Resolution summary
↺ Learning loop
Operational memory
Every disruption becomes organizational memory.
Every exception, escalation, approval, and execution becomes part of your organization's operational record. The next similar disruption starts with that context already loaded.
- Complete audit trail for every action and human decision
- Resolution summaries generated automatically on completion
- Institutional knowledge captured — not lost in email threads
Exception resolution log
Detected
ORIGIN_CARRIER_CAPACITY_SHORTFALL — Shanghai–Los Angeles, week 22
Coordinated
Supply + Demand + Logistics teams initiated resolution session
Escalated
Mitigation plan routed to Supply Manager for approval
Approved
Alternative carrier selected — 3-day delay accepted for band-b customers
Executed
ERP updated, affected customers notified, carrier confirmed
Append-only log — every outcome indexed for future exceptions.
Resolve the next supply chain exception before it becomes a business failure.
Keep your ERP, TMS, and logistics systems. Add the command center that coordinates the operational work around them.